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6 Tips To Ace Your Phone Interview

If your CV has made it into the ‘YES’ pile, then the first thing a company will do is more than likely conduct some form of telephone screening. The purpose of this is to test your communication skills, and to do an initial check of your skills and experience to determine if it’s worth bringing you in for an interview.
Here are six important tips that will make sure you ace your phone interview:

1. Be Prepared
Basic preparation steps include having your CV in front of you, making sure you are on a good phone line where there are no disturbances, and allocating enough time for the screening, even if it goes beyond what was scheduled.

2. Research The Company And The Interviewer

One of the first questioned asked is normally, “What do you know about the company?” You need to be able to demonstrate you know about the organization and not just the job. If you haven’t done your homework, this could act as a negative mark against you. So, spend some time to check out their website and recent press releases, and see what employees say about them on Glassdoor.com.
Also, take a look on LinkedIn and review the background of the person conducting the interview. Check if the manager you will be reporting to participates in LinkedIn groups and discussions, and see if you have anything in common.

3. Exude Energy And Interest

The words you use account for only 15% of the effectiveness of your communications. Since you are on the phone intonation and body language are most important.
Put energy in your voice and demonstrate a high level of interest. An old telemarketing trick is to have a mirror in front of you and smile when you speak since that automatically affects your tone in a positive way. They can’t see you but your posture and physiology will be reflected in your voice.

4. Ask Questions And Build Rapport
People hire people they like, so it is important to turn the interview into a conversation by asking intelligent questions. Demonstrate your expertise by following up their question with an insightful question of your own. Those who just answer questions and wait for the next question will lose here.
Use a conversational tone, as if you are having lunch with a friend, telling a story, instead of just responding to questions – but maintain professionalism.

5. Ask The Most Important Question
Companies have a reason they are looking for talent and it is your job to find out what their chief source of “pain” is. Do this by asking:
“What is the biggest challenge someone will face in this job in the next six months?”
This lets you target your responses and demonstrate how you have successfully handled these challenges before.

6. See If They Have Any Concerns

Don’t just end the call wondering how you did, ask them. If you are going for a sales position, this is mandatory. Show them you are enthusiastic to progress to the next stage of interview and find out what/when the next stage will be and involve.

State something like:
“What is the next stage in the recruitment process ?” “Based on what we discussed today, do you think I am a good candidate for this position?”
Now, when they respond, you can address any concerns they may have and reinforce your suitability or relevant experience.
Using these six simple techniques will make sure you have made a favorable impression with the employer.


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