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Export Coordinator

Ref No. AA27387
Job Title Export Coordinator
Temp/Perm Permanent
Location Droitwich
Salary £Competitive
Hours Mon to Fri 9am to 5pm
Ref: AA27387

Title: Export Coordinator

Temp/Perm: Permanent

Location: Droitwich

Salary: £Competitive

Export Co-ordinator (Customer Services / global clients)

Are you an experienced Export /Customer Service professional who would thrive on working as part of a small ‘hands on’ team? If you are used to working in a similar role and would like an opportunity to be part of this hugely successful and growing organisation who can offer career development within a hugely popular industry sector, this could be an ideal opportunity for you!

Previous customer service and ideally export experience within a commercial environment is required as is the ability to work within a fast paced, varied and fun environment.

Some key duties and responsibilities will include (but not be limited to):

  • Enter international customer orders.
  • Manage orders from receipt to despatch and arrival in country.
  • Obtain freight quotes, book sea and air freight shipments and establish effective working relationships with freight forwarders and groupage hauliers.
  • Prepare export documentation.
  • Liaise with internal departments (Planning, Accounts, Technical, Warehouse etc.) to successfully resolve customer queries and concerns.
  • Respond to customer enquiries.
  • Support and operate in close partnership with external sales team.
  • Record and respond effectively to customer complaints in a timely manner.
  • Act as a link between customers and our Technical team during product registration.

Skills and experience:

  • Ideally a minimum of two years’ experience in an export customer service role.
  • Experience of working in a fast paced environment.
  • Previous experience of dealing with customers and resolving queries.
  • A confident communicator with exceptional verbal and written skills.
  • Confident on Microsoft Office packages.
  • An ability to prioritise and work under pressure.
  • A team player who demonstrates a genuine passion and drive.

Additional information:

Location – Droitwich outskirts (own transport essential).

A dog lover!

£Competitive




Export Co-ordinator (Customer Services / global clients)

Are you an experienced Export /Customer Service professional who would thrive on working as part of a small ‘hands on’ team? If you are used to working in a similar role and would like an opportunity to be part of this hugely successful and growing organisation who can offer career development within a hugely popular industry sector, this could be an ideal opportunity for you!

Previous customer service and ideally export experience within a commercial environment is required as is the ability to work within a fast paced, varied and fun environment.

Some key duties and responsibilities will include (but not be limited to):

  • Enter international customer orders.
  • Manage orders from receipt to despatch and arrival in country.
  • Obtain freight quotes, book sea and air freight shipments and establish effective working relationships with freight forwarders and groupage hauliers.
  • Prepare export documentation.
  • Liaise with internal departments (Planning, Accounts, Technical, Warehouse etc.) to successfully resolve customer queries and concerns.
  • Respond to customer enquiries.
  • Support and operate in close partnership with external sales team.
  • Record and respond effectively to customer complaints in a timely manner.
  • Act as a link between customers and our Technical team during product registration.

Skills and experience:

  • Ideally a minimum of two years’ experience in an export customer service role.
  • Experience of working in a fast paced environment.
  • Previous experience of dealing with customers and resolving queries.
  • A confident communicator with exceptional verbal and written skills.
  • Confident on Microsoft Office packages.
  • An ability to prioritise and work under pressure.
  • A team player who demonstrates a genuine passion and drive.

Additional information:

Location – Droitwich outskirts (own transport essential).

A dog lover!

£Competitive



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